Shipping Practices:

All items leave Willie's inspected for breaks, cracks, broken tubes etc. If the instrument arrives to you broken, call the carrier for damage inspection (no, we don't send out broken guitars).

Do not send us back an instrument that was damaged in shipping until it has been inspected or you'll own it.

If you wish to return something within the 48 hour approval period, that's absolutely fine. You must send it back with insurance! All shipping and insurance (both ways) is paid by the customer.

We ship instruments every day so we take every precaution to get your new baby to you in good condition.